P O L I C I E S
O N L I N E B O O K I N G P O L I C Y
To schedule your appointment online, we ask that you please observe and agree to the following
After scheduling your appointment, you head to your email to “confirm” your booking
If you need to cancel your appointment we need a MINIMUM of 24 hours notice. Any cancellations after the 24 hours will be subject to our late cancellation fee.
Please note you cannot book an appointment without a credit card on file. This confirms you have agreed to the cancellation policy. Your card will not be charged until after the service or under the cancellation terms. Your card is stored securely for payment for future online bookings.
C A N C E L L A T I O N P O L I C Y
We understand things happen, if you can no longer make your appointment, we ask that you give us a minimum of 24 hours notice to ensure our ability to re-book your appointment time. Our Estheticians have a waiting list and can fill the spot as long as time is given. Confirmation emails and texts go out 72, 48 + 24 hours before your appointment. Please be sure to hit confirm so we know you are coming or go on the app to reschedule/cancel or call.
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Our cancellation policy requires 24 hours to cancel all appointments. If we are closed when you need let us know, please leave a voicemail, as we check them frequently.
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All cancellations with less than a 24-hour notice will be charged 50% of the service being cancelled.
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All no shows will be charged the cost of the service scheduled.
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At the time of booking (on-line or in person), you will be asked to secure a credit card for your appointment. By scheduling an appointment, you agree to our cancelation policy.
Want to make it easier than ever to reschedule or cancel? Download our App. Use the buttons below or search: Urban Beauty Lounge in your app store. Thank you for supporting us by respecting our policy.
